Enquiries and follow-up
What you can safely automate in your care home enquiries
You can safely automate the acknowledgement of each enquiry, the passing of it to the righ…
Enquiries and follow-up
Care home enquiry follow-up: what to say and when
Good care home enquiry follow-up comes down to replying quickly, following up more than on…
Enquiries and follow-up
The 11pm enquiry: how quickly a care home should reply
It's 11pm on a Sunday.
Enquiries and follow-up
How to handle care home enquiries so none are lost
Everyone promises you more enquiries. Here is how to stop losing the ones you've got.
Enquiries and follow-up
How to attract private care home enquiries without a big budget
Practical, low-cost ways to attract more private, self-funding care home enquiries: first…
Reviews and reputation
Why reviews matter so much to care home enquiries
Reviews do the one job your brochure can't: they show families what daily life is really like.
Enquiries and follow-up
Are you losing the enquiries you already have? A six-point check
Send an automatic acknowledgement within minutes, and have a person call the same day, or…
Enquiries and follow-up
How to track where your care home enquiries come from
To track where your care home enquiries come from, ask every family how they heard about y…
