Learn
Guides, tools and video lessons for care homes. All free. Read one, do it this week.

The whole job in one place, in the order that fills rooms. Read this first, then follow the guide you need.
Read the guide
One page that says what you will do, and a figure you can stand behind.
Read the guide
Be there when a family searches for a home, or asks an AI to suggest one.
Read the guide
What to run, what to pay, and what to check before you spend a penny.
Read the guide
Answer quickly, follow up well, and stop families slipping through the gaps.
Read the guide
What your website has to show before a family will pick up the phone.
Read the guide
Invite every family, stay within the rules, and reply well when it hurts.
Read the guide
Spot the stories in your home, write them up, and get them printed.
Read the guide
Show your real home, with permission done properly.
Read the guide
What the rules ask of you, and what to do at each rating.
Read the guideFree tools
How many enquiries it takes to fill your beds, and to keep them full.
Work out your numberWhat to spend each month, set by your occupancy, CQC rating and competition.
Work out your budgetSix minutes. Your score across six areas and your quick wins, in order.
Start the reviewWe checked 9,807 care homes in England. A person checks yours, back in two working days.
Get my free scoreGuides

Reviews and reputation
Your reviews are an asset, not a scoreboard.

CQC and care news
The rules on showing your rating, how to challenge a report, and what your marketing should say at each rating.

Brand, photos and film
What your brand really is, and how to show it with real photographs, a walkthrough film and print families keep.

Local press and stories
How to find a story, write it up and get it to the right reporter, step by step.

Your website
What families look for first, and what the rules ask of your site.

Reviews and reputation
How to invite reviews fairly, answer them well and use them where families look.

Enquiries and follow-up
Everyone promises you more enquiries. Here is how to stop losing the ones you've got.

Being found on Google and AI
The order of work for getting found: your Google listing, website, directories, reviews and Bing.

Adverts
What to do first, what Google, Facebook, Instagram and ChatGPT adverts cost, and how to tell which ones fill rooms.

Planning and budgets
A marketing plan for a care home fits on one page.

Planning and budgets
For most care homes, staff are the biggest cost by a long way.

Enquiries and follow-up
It's 11pm on a Sunday.
Rather watch than read? Five-minute video lessons for care home teams. Season one is free.
Join the waiting listQuick Wins, free every week
A practical idea every week to bring in more of the right families, with a short video from Barry. Free, and you can leave any time.
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Quick Wins
This week: reply to every enquiry within the hour